Mazak’s MPower is the industry’s most comprehensive customer service and support program. That’s the obvious reason it matters to every Mazak customer. But to truly understand MPower’s value requires delving into all that the program offers.
Pair a machine with a service and support package as robust as MPower, and you increase the value of the machine significantly – giving you more for your money – and contribute to lowering your cost per part. That’s because MPower helps reduce downtime and provides training opportunities that push your workforce forward. To keep your machine and your team both producing to their full potential, the MPower program gives you fast, accurate replacement parts ordering and service scheduling, plus direct, real-time access to Mazak for a multitude of support options. These include expert technical service through our Remote Assist services, on-demand training with our Learning Management System, cost-effective Spindle Rebuild services, and local support from the Mazak network of Technology and Technical Centers.
Replacement parts ordering through MPower allows you to digitally connect with Mazak and view online images of parts along with prices, then easily place an order from Mazak’s inventory of more than 500,000 unique in-stock part numbers and receive next-day delivery. Soon, you will also be able to simply pull up your specific machine model and serial number, and Mazak will cross-reference the part number to ensure the correct replacement. Currently, we can provide this information with one phone call.
The My Mazak service portal streamlines machine service through MPower. Log on to the new portal in real-time to access account information, open a case, check the availability of the next service technician, or resolve the issue over the phone with tech support. When you schedule an in-person service call, you can track the status of an existing work order or a service technician’s arrival.
Remote Assist service shortens the time to repair and reduces the costs associated with in-person field service calls. Once you download a simple mobile or web app, a technician (located at one of Mazak’s Technology Centers, Technical Centers, or at its Florence, Kentucky-based headquarters) can then interact with your connected devices to send specific work instructions and communicate with you just as in a face-to-face service call. This process can eliminate an in-person diagnostic visit before the parts order, saving you an average of two days of downtime. In addition to combining diagnostics and part orders into a single virtual visit, Mazak’s Remote Assist offers three-way connections that let service technicians collaborate on solutions with other experts.
Spindle Rebuild services provide fast, precise repairs and rebuilds under the MPower umbrella. Because spindles are the heart of every machine tool, the Spindle Rebuild department can refurbish over 700 machine spindle variations, drawing from a more than $54 million global spindle inventory. Once rebuilt, spindles carry a one-year or 4,000-hour warranty.
Mazak’s Learning Management System enables you to custom-tailor training programs, select subject matter from more than 100 multi-level courses, and schedule classes for times that suit your team’s schedules, especially when in-person instruction becomes impossible or inconvenient. Through MPower, the system makes essential courses accessible on-demand to you and your team anytime, anywhere. The Learning Management System offers online instruction and virtual experiences that provide all the engagement of in-person instruction with the same standards of results. It also enables Mazak to customize its course offerings and subject matter per your requests and adapt classes to suit specific learning levels – giving you access to exactly the right classes that will empower your team to do more.
Eight Technology Centers and five Technical Centers located throughout North America as part of the MPower program give you convenient local access to additional support. The centers are a place for advanced applications expertise, education and training, new technology demonstrations, and special manufacturing events.
At Mazak, we’ve always believed that a machine is only as good as the service and support behind it, and with our MPower program, we’ve taken customer care to a whole new level that adds incredible value to the life of your machine tool. It also gives you the tools to achieve your business goals and ensure your continued success.
This content was originally published on the Mazak USA website.
